Terms of service

Your agreement with us

These terms cover project and ongoing services provided by 02X Solutions. Browsing this website or making an enquiry does not commit you to buy a service. Before you accept a quote, we will make these terms and our payment and refund policy available to you.

The written quote or project agreement identifies the supplier and client, work included, price, payment schedule and delivery expectations. Acceptance must be confirmed in writing, including by email or WhatsApp, by someone authorised to act for the client. Work starts after acceptance and the agreed initial payment, unless we agree otherwise in writing.

Specific terms we both accept in writing take priority over these general terms if they conflict, but cannot remove rights or obligations that applicable law does not allow us to change. Later updates to this website do not change an existing project agreement without both parties’ agreement.

For questions or requests, email hello@02xsolutions.com or WhatsApp +92 323 964 1566. Our address is Office No 2, Platform IT Space, Faisalabad, Pakistan.

Scope, revisions and delivery

We deliver the pages, features, content or services listed in the accepted quote. Unless the quote states otherwise, a project includes two rounds of consolidated revisions within that scope. Fixing our failure to meet the agreed requirements does not count as a paid scope change.

New features, extra deliverables or changes to an approved direction may affect the price and timeline. We will agree those changes in writing before charging for or carrying out the extra work.

Delivery dates depend on receiving agreed content, access and feedback on time, and on any stated third-party dependencies. We will tell you about delays and propose a revised schedule. A fixed deadline must be identified as such in the written agreement.

Client responsibilities

Provide accurate instructions, content you have the right to use, authorised account access and timely approvals. You are responsible for your business claims, prices, product information and any permissions needed to use customer or staff data. Tell us about legal, security or accessibility requirements before we agree the scope.

You must not ask us to publish unlawful content, misuse personal information or access an account without permission. We may decline that instruction or pause the affected work while the issue is resolved.

If required input is missing for more than 21 calendar days, we may pause the project after written notice. Before restarting, we will agree availability and any necessary changes to the remaining work. A pause does not automatically cancel the project or forfeit an advance payment.

Fees and outside costs

Unless the accepted quote says otherwise, project fees are payable 50% before work starts and 50% when the agreed work is ready for approval, before launch or final handover. Monthly services are payable in advance. Quotes and invoices use PKR unless another currency is stated. The quote will state whether applicable taxes are included or additional.

Domains, hosting, subscriptions, app-store charges, ad spend and other third-party costs are separate unless expressly included. We will obtain approval before making purchases on your behalf. Those services have their own prices, licences and terms.

If a payment is overdue, we may pause our work after written notice and an opportunity to resolve the payment. This does not give us ownership of your existing accounts or permission to delete your data. Cancellation and refunds are covered by our payment and refund policy.

Review, launch and support

We will make the completed work available for review against the agreed scope. Send any specific missing requirements or defects so we can address them. Silence alone is not approval. We will obtain written approval before an initial website or app launch; routine campaign or content publishing follows the approval arrangements in the quote.

Any included post-launch support, maintenance or correction period will be stated in the accepted quote. Report problems promptly with enough detail for us to investigate. We will assess whether the issue is a failure to meet the agreed requirements, a new request or a change caused by the client or an outside service. Paid maintenance is not included unless agreed, and a support period does not limit rights under applicable law.

Ongoing maintenance, new functionality, client changes and changes to outside services are separate unless included in the quote. We remain responsible for faults caused by our own work; use of an outside provider does not itself excuse our failure to deliver what we agreed.

Ownership and handover

After full payment of the agreed fees, you own the custom design, content and code we create specifically for your project, to the extent we hold and can transfer those rights. Handover includes the final deliverables and access agreed in the quote. Your existing materials remain yours throughout.

Our pre-existing tools and reusable components, and third-party software, fonts, themes, stock assets and open-source code remain subject to their existing ownership and licences. Where our own reusable material is included, you receive permission to use it as part of the delivered project. Any licence restrictions or recurring costs should be identified in the quote or handover.

Domains, hosting, stores and advertising accounts should be registered in the client’s name, with the client retaining owner or administrator access. We may withhold unpaid custom deliverables where permitted by law. A payment dispute does not authorise us to take control of a client’s existing accounts or delete their data.

Confidentiality and portfolio use

Both parties must keep non-public business information received for the project confidential and share it only with people or providers who need it for the agreed work, or where disclosure is required by law. This does not apply to information already public through no breach of the agreement or independently obtained lawfully.

We may show publicly launched work and identify the client in our portfolio unless a written confidentiality restriction applies or you ask us not to. We will obtain permission before publishing non-public results, customer records, account screens or a testimonial attributed to you.

Marketing, AI and third-party services

We do not guarantee a particular number of sales, leads, search rankings, ad approvals or revenue. Outcomes depend on the offer, budget, audience, competition and outside platforms. We are still responsible for carrying out the services and reporting we agreed to provide.

AI features can produce inaccurate results and require review appropriate to their use. A project involving sensitive data or decisions affecting people needs agreed safeguards and human oversight. We do not provide legal, medical or financial advice through those features.

Outside providers may change their prices, policies or availability. We will explain known dependencies and material changes affecting the work. Additional integration or migration work requires agreement on scope and cost.

Cancellation, disputes and legal rights

Either party may end future work by written notice, subject to the accepted quote and the payment and refund policy. If a material breach can be corrected, the notice should describe the issue and give a reasonable opportunity to correct it. On cancellation, we will account for completed work, approved costs, payments and any refund due.

We will provide services with reasonable care and skill. Nothing in these terms excludes liability for fraud, deliberate misconduct, or liability and remedies that cannot lawfully be excluded. We do not impose a blanket exclusion of responsibility for faulty services or a general liability cap through this website.

The laws of Pakistan apply, including applicable provincial laws. Please contact us with the details of a complaint so we can try to resolve it. You remain free to use any competent court, consumer forum or other remedy available under applicable law; contacting us does not suspend any legal filing deadline.