Payment and refunds

Payment schedule

Unless your accepted quote states otherwise, projects are payable 50% in advance and 50% when the agreed work is ready for approval, before launch or final handover. Monthly services are payable in advance. The quote sets out the scope, fees, applicable taxes, billing dates and approved outside costs.

An advance payment is credited against the project fee. It is not automatically forfeited just because work has started. Specific cancellation terms must be agreed before payment and remain subject to applicable law.

Cancelling before work starts

If you cancel before we start, we will return your advance, less only approved third-party costs already committed that cannot be recovered. We will provide a breakdown and supporting records for those deductions. We do not deduct an unagreed cancellation or administration fee.

Cancelling after work starts

If you cancel after we start, we will charge for work actually completed within the agreed scope, plus approved third-party costs that cannot be recovered. We use the milestone prices or rates in your quote. If no partial-work rate was agreed, we will provide a reasonable, itemised assessment based on the completed portion of the agreed scope; we will not invent a new hourly rate after cancellation.

We credit payments already received against that amount and refund any excess. Any remaining invoice must reflect the work completed, not automatically the entire unpaid project balance. You will receive the completed deliverables you have paid for, subject to the applicable licences.

If we cannot deliver or the work is faulty

If we cancel or cannot complete the agreed work for reasons on our side, we will refund the fees for work not provided. You may choose to accept and pay for usable completed work; we will not charge you for unusable work caused by our failure to deliver the agreement. Rights to a remedy for faulty services remain unaffected.

If a delay on our side materially affects the agreed delivery, we will explain the cause and propose a revised schedule. If we cannot agree a reasonable way to complete the work, you may cancel the unfinished portion and request an account of the work and payments. Delays caused by missing client input or an agreed outside dependency are assessed separately. Any fixed-deadline remedies in the accepted quote or applicable law remain available.

If the work does not meet the agreed requirements, describe the problem in writing so we can investigate and arrange a correction or other appropriate remedy. The included support period is not a cutoff for legal claims, and we do not require you to accept store credit instead of a refund that is due.

Monthly services

Unless a minimum term is agreed in writing before payment, monthly services run month to month. Send written cancellation before the next billing date to stop renewal. Cancellation normally takes effect at the end of the current paid billing period, during which the agreed service remains available. There is no automatic refund for that period solely because you choose to stop using the service. Any agreed early ending, failure to provide the service or applicable legal remedy is accounted for separately. We will confirm the end date and any outstanding commitments.

Cancelling does not undo services already provided or approved ad spend already used. If we stop providing a prepaid service for reasons on our side, we refund the unused portion. Accounts and materials are handed over under the ownership terms in your agreement.

Domains, subscriptions and ad spend

Outside providers control refunds for domains, hosting, software subscriptions and advertising payments made directly to them. We cannot promise a refund they do not offer. Where we paid a provider on your behalf, we will seek any available refund and pass recovered funds back to you; only approved, documented and genuinely unrecoverable costs may be deducted.

Unused ad budget still held by us is refundable after reconciling approved spend and commitments. A platform credit remains subject to that platform’s rules. Our service fees and the advertising budget are accounted for separately.

Requesting and receiving a refund

Send a cancellation, payment question or refund request to hello@02xsolutions.com, or to our WhatsApp at +92 323 964 1566. Include the client name, quote or invoice reference, payment date and the reason for the request. Do not send card numbers or passwords.

We will review the request and provide a written assessment with an itemised breakdown of any deductions. We may ask for relevant payment or project records. We will give an expected response date and explain any delay. Any legally required response period takes priority.

Once the refund amount is confirmed, we will give you a payment date and return it without undue delay, normally to the original payer using the original payment method or another method agreed with them. Bank and payment-provider processing may take additional time. We will explain any necessary identity or payment verification. Any legally required refund deadline takes priority.

Payment disputes and your rights

You can contact us to resolve a disputed payment, but doing so is not a condition for using a bank dispute process, a competent consumer forum or a court. We may provide relevant quotes, approvals, invoices and delivery records when responding to a dispute. We do not seek to recover the same payment twice.

This policy does not remove any rights or remedies under applicable law. A written quote may provide more favourable terms or lawful project-specific arrangements. Website updates do not retrospectively change the terms of an accepted project.